Compassionate air fares

Did you know that Air New Zealand offers compassionate air fares to immediate family members who live out of town and need to travel to another centre to attend a funeral service?

Compassionate air fare details

Compassionate airfares are also available if an immediate family member has an unexpected and critical medical condition.
The fares apply to flights within New Zealand only.
You must book and fly within 48 hours of a family member’s medical crisis, or within seven days of a bereavement.
You can book the special low compassionate air fares in advance directly within New Zealand. Visit the Air New Zealand website for the current airfare rates and booking information.
You may find Air NZ flights online for a lower fare than the compassionate air fare rate, so be sure to check all your options.
You may be able to make changes to your flights and existing bookings – you’ll need to contact Air New Zealand directly to arrange this.
If you’ve already paid the normal fare for a flight, Air New Zealand may give you a partial refund. The refund process is outlined on their website.
You’ll need to show evidence of your situation: Forrest Funeral services can help you provide evidence for a bereavement; please contact our Auckland funeral directors for help.

Contact us at any time

Our team is here to support you through the process of what to do when someone dies.

Browns Bay

North Shore Auckland
Ph 09 479 5956

Orewa

Hibiscus Coast
Ph 09 426 7950