Covid-19 Update

At 11:59am on August 12, 2020, the Auckland Region will enter Alert Level 3 of the New Zealand Covid-19 Alert Levels.
As an essential service, our Funeral home remains open. We are determined to provide the best care and guidance for you at this difficult time. During Alert Level 3 we must operate under strict conditions, which are outlined below:

Funeral Services

Gatherings of up to 10 people are allowed for funerals and tangihanga. Physical distancing and public health measures must be maintained, with attendees keeping 2 metres apart where possible (apart from with people within their extended bubble). Our Funeral Directors will utilise the use of web streaming technology to ensure those unable to attend in person, can view the service from the safety of their own home. We are unable to hold any reception functions offering food or beverages, however, we have partnered with many local caterers who can deliver something special to your family home or take with you after the service. It’s a chance for you to celebrate and toast your loved one, from within your household bubble.

Healthy Grieving

Know that you aren’t alone. These limitations will have an effect on the way we honour those we’ve lost but we are committed to helping you find innovative ways to connect with your loved ones and can still offer counselling over the phone.

Cremations and Burials

Under Alert Level 3 cremations and burials will still take place, Cemeteries and crematoria are open and we can liaise with your chosen crematorium or cemetery for their guidelines under Alert Level 3.

Arrangements

We will attempt to make arrangements via telephone and have paperwork completed electronically. If this is not possible for you for any reason please let us know. If required we will make an appointment for you to visit the funeral home.
Only one representative may come to the funeral home if this is required.

Viewings

Any person entering our funeral home will be asked by our friendly team for all your details so we can contact trace if needed.
Single ‘self-isolated family bubbles’ may make appointments to visit a loved one in our care so long as they are not:

  • showing symptoms of Covid-19
  • over the age of 70
  • or have a compromised immune system

As we may not allow multiple bubbles into our building at once; each bubble may only spend half an hour within the funeral home.

Our Facilities

During this crisis our doors may be locked but you can still contact us via email or telephone. If you are required to come to us we will schedule a time for you to visit. Before and after your visit we will ensure all commonly touched objects and surfaces are cleaned.

Updated: 12 Aug 2020

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